Lift auto-adjudication (STP) on standard claims
Automation cuts cost per claim too, so it stays top. Pair it with the FWA rules, or leakage rises with volume.
Applying for the Project Specialist role, Dubai, req 101477.
Coordinating your Health claims transformation, from Zurich to Dubai.
The Project Specialist role sits between global transformation teams and local MENA operations, holding competing priorities across the claims function. That is the work I have done for a decade.
I am Ramona Furter, a product and transformation lead in Zurich, planning to move to Dubai. I have spent ten years getting senior stakeholders and delivery teams onto one plan, tracked against hard KPIs and budgets. I also build with AI myself, which is the direction Allianz is publicly taking claims. This page is my case, and a working example of the job.
The Monday cockpit
This is what I would open on my first Monday: the live competing priorities across your global claims transformation and local MENA operations. Set the quarter's steer. The board re-ranks and writes the leadership one-pager for you.
Set this quarter's steer and the board and the one-pager rewrite themselves.
Accelerate now03
Tighten FWA detection before scaling automation
Where the money is. Prevention plus detection returns roughly USD 4 for every USD 1 invested.
Rebaseline cost per claim across MENA branches
Do this first. Without a clean baseline, none of the cost savings can be proven, so I would not promise a number yet.
Sequence next02
Cut pre-authorisation turnaround on the UAE network
Real, but it moves experience more than the loss ratio. Sequence behind the cost work.
RPA to AI migration on the claims portal
Structural cost-out, but it lands over quarters. Keep it moving in the background.
Hold this quarter01
VoC to CX fixes on the reimbursement journey
Hold under a cost steer. It spends effort without moving the loss ratio this quarter.
Monday one-pager
to: Strategic Programs, Health claimsAccelerate now
Lift auto-adjudication on standard claims. Tighten FWA detection before scaling automation. Rebaseline cost per claim across MENA branches.
Trade-off I am accepting
Accepting a slower push on member-journey polish to protect the loss ratio first.
Risk I am flagging
The reimbursement-journey work is parked, so member NPS may dip before it recovers. Watch VoC weekly.
Next review
Functional-level business review, global and local owners in the room.
How this was built. I designed and built this page and the cockpit myself with my AI toolchain, the same way I build Pedal Peak, my cycling platform. Allianz just partnered with Anthropic to put agentic AI into health and motor claims. That shift, building with AI end to end, is already how I work.
The job sits between the people who set strategy and the teams who deliver it. I have worked there for ten years.
Every line below is checkable against a named employer and a real result.
Point of contact between senior leaders and delivery teams
At Brixel I owned the partnerships with UBS and Baloise, the single point of contact between senior client stakeholders and the internal product team. Reading a room of leaders and turning it into what delivery does next is the core of this role.
Tracking work against hard KPIs and a budget
At Ifolor I owned the e-commerce ecosystem for a business above CHF 100M, reporting to C-level, with the budget and the KPIs. Research and testing lifted conversion by 9% and the checkout step rate by 15%.
Holding competing priorities across a growing, matrixed operation
On the WePractice founding team we scaled to 10 locations, 23 people and 170+ customers through two funding rounds. I ran go-to-market where everything competed for the same week.
Transformation coordination, global strategy into local execution
At Swiss Post I turn AI ideas into prioritised roadmaps with KPIs and take them from concept to launch. At Die Mobiliar I ran market pilots from MVP to launch and briefed external agencies, moving group strategy into local execution.
Data into a clear, short summary a leader can act on
Hypothesis-and-data driven throughout: 1000+ client matches in year one at WePractice, A/B testing and analytics at Ifolor, monthly sales reporting for management back in my FMCG years. The one-pager above is how I work.
The honest read
Two things a careful reader will ask. Here they are before you have to.
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I have not worked in health claims. No insurance, no TPA, no adjudication on my CV. The posting lists clinical or TPA experience as ideal, not required, so rather than lean on that, I learned your claims world well enough to build the cockpit above in your language, from auto-adjudication and first-pass yield to fraud recovery and the loss ratio. I close domain gaps fast, and the cockpit is the proof.
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This role is more hands-on than my current title, and I want it that way. I lead AI projects today. This one coordinates a real operation and supports the Global Head of Claims day to day, down to triaging the inbox and planning travel. I am not above that work. I am planning to move to Dubai to sit close to the claims that matter, inside Allianz, and I would rather do the operational job well than hold a bigger title further from it.
I have applied. Now I would like to talk.
My application for the Project Specialist role (req 101477) is in through the Allianz careers portal, and my CV is one click away below. I am planning to move to Dubai and I want to build a career in Allianz Partners' Health claims function. A short conversation is the fastest way to see whether I am right for the team.
linkedin.com/in/ramona-furter